how an executive car service works

Executive car services are great for all occasions. First, the individual calls in and makes a reservation for transportation with a reservationist. All calls made to the company are recorded and checked daily for quality control. As soon as the reservation is made the reservationist repeats back all the information to the customer. After the reservation information has been confirmed in the computer the reservationist sends an email to the customer. Then the reservations are sent to Dispatch and 24 to 48 hours before the date of the reservation a call is made to the customer and an email is also sent to the customer for final conformation.

The day of the reservation the car is detailed and a mechanic checks the car over fender to fender for the customer’s safety. Then the driver picks up the car and fills out paperwork with both the garage and dispatch. The when the driver is in route to the customers location dispatch calls the customer and informs them of the time the driver will arrive. When the driver arrives the customer experiences white glove service to their location. Depending on the package chosen by the customer the ride will be smooth and exquisite.

The driver has his own cell phone of which will be given the number to the customer. We ask that twenty minutes prior the when the customer wants to leave a call be made to the driver. The driver will arrive exactly twenty minutes after the call is made. The driver then takes the customers to the pick-up point if the customer is inebriated to be sure that the customer makes it home safely. If requested prior to event date drive will be available to the customer all night to take them wherever they please. If not requested prior to event; the driver will be available to the customer all night for an extra charge.

Drivers go through a lengthy process to be hired. Drivers go through a background check and cannot have any blemishes on their driving record or any criminal charges. Drivers also go through an extensive driving school and chauffeur training. The drivers are always polite and will do their best to make your executive car service experience pleasant. The cars and drivers are insured in case anything were to happen. Whether going to an event or just being picked up from the airport an executive car service will get the customer there safely.